This article discusses what to do when you are having trouble login in to your NutriAdmin account.
How to login to a user or business account
First of all, the url for login is: https://nutriadmin.com/login
You can find a screenshot of how the login page looks like below:
If you have registered for a business plan in NutriAdmin, with more than 1 user, then you will need to go to a different login page. You can do so by clicking on the Login as business administrator link in the login page. This will redirect you to: https://nutriadmin.com/business/login
You can see a screenshot of the login page for business administrators below:
To login in either page, you will need to enter your email and password. If you are unable to login, please ensure:
- You do not have CAPS LOCK activated (for uppercase characters)
- You have typed your email and password correctly
- You are in the correct login page. There is a separate login page for regular users and for business plan subscribers as mentioned above.
If you try to login but enter your email/password incorrectly too many times in a row, NutriAdmin will automatically lock your account for 5 minutes for security reasons. You will be redirected to an error page as shown below.
If you wait five minutes, you will be able to attempt to login again. Please make sure you are entering the right password and email. Whilst you wait, you can check your email account(s) to confirm you are trying to login with the right email address.
One of the most common problems with login errors happens with users that have multiple email addresses. Perhaps you have created a NutriAdmin account with one of your emails, but then you are trying to login with a second email without realizing it. If you are able to find messages from NutriAdmin in your inbox, then you will be certain you are using the correct email for login.
How to reset your password
If you are still unable to login, you can click on the Forgot Password link in the login page. This will enable you to enter your email address and to receive instructions on how to reset your password.
For regular users, click here to reset your password
For business plan subscribers, click here to reset the password to your business account
If all else fails
If you request a password reset and you are unable to receive the password reset link, please ensure you check your spam folder. If you haven't received any emails within 5–10 minutes, then please contact email@example.com for help.
The most likely cause for someone not being able to login after trying all the options listed in this article is that there is a typo in the email used when you registered your nutriadmin account. If this is the case – or for anything else, we can help you at firstname.lastname@example.org.